AgentFlow runs Arabic and English voice and chat agents that complete real work in your core systems. Navigator scores every conversation for quality, compliance and resolution. Both deploy in your own cloud, your own data centre, or fully air-gapped.
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Decline-code explanations in Arabic are causing repeat calls. Add the expired-CVV path to the Arabic billing knowledge source and update the AgentFlow retry prompt.
Conversational AI only reaches production in a regulated enterprise when the answer to “where does the audio go” is one your own security team chose. Deployment is a first-class decision here, not a paid add-on.
Run in your own cloud tenancy in the region you operate in, so conversation data, recordings, transcripts and evaluations stay where your regulator requires them.
Deploy beside your existing contact-centre infrastructure, including environments with no outbound internet path at all.
Speech and telephony components can run inside your network boundary, so raw call audio never crosses it.
Role-based access with SSO, scoped permissions per team and workflow, and an exportable record of every conversation, action and configuration change.
Certification and audit status is shared with your security team under NDA during technical evaluation. See the security overview
Most conversational AI treats Arabic as a translation target, and customers hear it in the first sentence. AgentFlow is built for how people actually speak across the Gulf — and Navigator scores those conversations with the same rigour as the English ones.
Customers are understood speaking the way they normally speak, rather than having to flatten into MSA before the agent can follow.
Moving between Arabic and English inside one utterance is normal here. The agent follows the switch instead of losing the thread.
Navigator applies the same scorecards to Arabic and English, so quality, compliance and resolution stay comparable across the whole operation.
Arabic names, Hijri and Gregorian dates and spoken amounts are read back correctly on a voice call, where getting it wrong is obvious.
Dialect and language coverage is confirmed against your own recordings during scoping.
AgentFlow powers intelligent customer conversations. Navigator turns every interaction into measurable insight.
Build and deploy enterprise chat and voice agents that understand customer intent, access trusted knowledge, connect with business systems and complete real workflows.
Evaluate customer interactions at scale for quality, compliance, sentiment, resolution and agent performance—across AI and human conversations.
Dune Dynamics connects conversational execution with continuous quality intelligence. Instead of deploying AI and hoping it works, enterprises can measure performance, identify gaps and improve outcomes continuously.
An agent answers on chat or voice and understands what the customer needs.
The agent calls the systems that actually complete the request.
Every conversation is scored for quality, compliance, sentiment and resolution.
Root causes are grouped so the biggest failure patterns surface first.
Prompts, knowledge, workflows and coaching are updated—and measured again.
No manual QA cycle sits in between. Evaluation runs on every conversation, so improvements are made on this month’s evidence rather than last quarter’s sample.
The same agent logic, knowledge and guardrails run wherever the conversation happens—and every channel feeds the same analytics.
Navigator ingests transcripts and recordings from all of the above—Arabic and English, and including conversations handled by human agents—and scores them against the same rubric.
Choose an industry to see the workflows teams automate with AgentFlow and the conversations Navigator evaluates.
Guide applicants through account opening on chat or voice, collecting and validating what is missing.
AgentFlow + NavigatorSee banking solutionsRequest, receive and check documents, then push them into the verification queue.
AgentFlowSee banking solutionsQualify applicants, explain eligibility and hand a complete file to the credit team.
AgentFlowSee banking solutionsEMI queries, rescheduling requests, foreclosure quotes and statement delivery.
AgentFlowSee banking solutionsBalance, transactions, card blocks, disputes and payment failures, resolved on the call.
AgentFlowSee banking solutionsCheck every collection and sales conversation for mandatory disclosures and prohibited commitments.
NavigatorSee banking solutionsFive stages, run continuously. Most enterprise teams start with one workflow on one channel and widen from there.
Connect enterprise knowledge, APIs, CRM, telephony and business applications.
Define agent behaviour, workflows, guardrails, quality parameters and escalation logic.
Launch AgentFlow across chat and voice channels using cloud or on-premises deployment.
Use Navigator to monitor quality, compliance, sentiment, resolution and business outcomes.
Apply insights to improve prompts, workflows, knowledge and human-agent performance.
A four-layer architecture that sits beside your existing stack rather than replacing it—deployable in your own cloud or data centre.
Your own cloud tenancy, your own data centre, or a fully air-gapped contact-centre environment.
Role-based access control with complete audit trails for every conversation and configuration change.
Keep conversation data, recordings and transcripts in the region you operate in, where your regulator requires them.
Configurable guardrails, human-in-the-loop approvals and enterprise observability.
Certification and audit status is shared under NDA during technical evaluation. See the security overview
Most teams begin with a four-week pilot on a single high-volume workflow. It runs alongside your existing contact centre, and you keep the Navigator baseline whether or not you continue.
Navigator scores a sample of your existing conversations so you can see current quality before anything changes. We connect one knowledge source and one system API.
AgentFlow handles one workflow on one channel, with human handoff on anything outside scope and guardrails set by your compliance team.
Same scorecard, same metrics, before and after. You decide whether to widen to more workflows on evidence rather than a projection.
These are the metrics Navigator reports. We baseline them on your existing conversations before anything is automated, so the numbers you judge us on are yours rather than ours.
Share of conversations completed end to end without a human, by workflow and channel.
Resolved on the first interaction, with no transfer and no repeat contact inside seven days.
Percentage of conversations evaluated—Navigator scores all of them, not a monthly sample.
Reviewer time spent per hundred conversations, before and after automated scoring.
Conversations missing a mandatory disclosure or verification step, and how fast they surface.
How often a negative conversation ends positively, tracked through the interaction.
Time to resolution across AI and human agents, segmented by intent.
Automated conversations that actually resolved—separating real containment from deflection.
Improve resolution, consistency and satisfaction across every channel.
AgentFlow + NavigatorAutomate quality monitoring and identify coaching opportunities at scale.
NavigatorDetect risky or non-compliant conversations quickly and maintain auditability.
NavigatorDeploy secure AI across existing enterprise systems with infrastructure control.
PlatformConnect conversational automation directly to measurable operational outcomes.
AgentFlow + NavigatorMost teams begin with one high-volume workflow and a Navigator baseline of their current conversations.
Talk it throughSee how AgentFlow and Navigator can transform customer engagement, operations and conversation quality.
Or start with the security and architecture pack — no meeting required.