Built to pass a security review, not to avoid one.
Conversational AI in a regulated enterprise stands or falls on where the audio lives, who can reach it and whether you can prove what happened. Those are design decisions in this platform, not settings added later.
Security and deployment controls
Deployment control
Run in our cloud, in your own cloud tenancy, or entirely on-premises alongside your contact-centre infrastructure — including air-gapped environments. Voice components can be self-hosted so call audio never leaves your network boundary.
Data residency
Pin conversation data, recordings, transcripts and evaluations to the region you operate in, so they stay where your regulator requires them.
Access control
Role-based access with SSO, scoped permissions per team and per workflow, and separation between configuration and production data.
Audit trails
Every conversation, agent action, configuration change and evaluation is logged and exportable for internal audit or a regulator.
Guardrails
Configurable limits on what agents may say and do—prohibited topics, mandatory disclosures, action approval thresholds and escalation triggers.
Sensitive data handling
Redaction and masking options for identifiers in transcripts, recordings and analytics, configurable by field and by jurisdiction.
Certifications and assessments
We share our current certification status, penetration-test summaries and architecture documentation directly with your security team under NDA, rather than publishing badges here. Ask for the security pack when you book a technical session.