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AgentFlow

Arabic and English AI agents for chat, voice and real work.

Conversational experiences that understand Gulf dialects, answer in the language the customer used, integrate with your core systems and actually complete the request.

What AgentFlow does

Chat agents

Web, in-app, WhatsApp and messaging agents in Arabic or English that hold context across a conversation, ask only for what they need, and answer from approved knowledge rather than improvising.

Arabic voice agents

Low-latency telephony agents that handle Gulf dialects and Modern Standard Arabic with barge-in, turn detection and natural speech, connected to your existing SIP infrastructure rather than a separate phone stack.

Workflow execution

Agents call real systems: create the ticket, retry the payment, update the CRM, schedule the callback. Every action is logged, reversible where it should be, and gated by policy.

Knowledge and retrieval

Ground answers in your policies, product documentation and past resolutions, with source attribution so reviewers can see where an answer came from.

Arabic and English together

Customers move between Arabic and English inside a single sentence. The agent follows the switch rather than losing the thread, and Navigator tracks quality per language.

Human handoff

Escalate on intent, sentiment, risk or explicit request—transferring the full transcript, verified identity and what the agent already tried.

Integrations that reach your real stack.

AgentFlow is API-first. It connects to the systems you already run rather than asking you to move them.

TelephonyVoice path
SIP trunksGenesysAvayaCiscoAsteriskCloud contact centreWebRTC
Business systemsWhere work completes
SalesforceDynamicsZendesk / FreshdeskCore bankingPolicy adminPayment gateways
KnowledgeWhat the agent may say
Document storesConfluence / SharePointProduct cataloguesPast resolutionsCustom retrieval APIs
DeploymentWhere it runs
CloudPrivate cloudOn-premisesRegional data residencyAir-gapped options

Named platforms indicate supported integration patterns. Specific connector availability is confirmed during scoping.

Where teams put AgentFlow first.

High-volume, low-variance requests

Order status, balance and statement queries, appointment scheduling, document collection.

AgentFlow

Requests that need a system action

Payment retries, address updates, card blocks, claim intake, ticket creation.

AgentFlow

Overflow and after-hours

Absorb peaks and out-of-hours demand without adding headcount, escalating cleanly when needed.

AgentFlow