Conversation intelligence that shows you what to improve.
Automatically evaluate Arabic and English conversations, AI and human, for quality, compliance, sentiment, resolution and performance.
What Navigator does
Automated quality scoring
Score 100% of conversations instead of the 1–2% a manual QA team can sample, with the same rubric applied to AI and human agents.
Custom evaluation scorecards
Build scorecards per line of business, channel and language—weighted criteria, pass/fail gates, and your own definitions of a good conversation in Arabic as well as English.
Compliance and risk detection
Detect missing disclosures, unverified identity, prohibited commitments and other risk patterns, with the exact moment in the transcript attached.
Sentiment and intent analytics
Track how sentiment moves through a conversation—not just where it ends—and see which intents consistently sour.
Conversation search and drill-down
Search across transcripts and recordings by phrase, intent, outcome, score or flag, then open the full interaction with its evaluation.
Root-cause analysis
Cluster low-scoring conversations into causes—stale knowledge, a missing workflow branch, a coaching gap—ranked by how much each one costs you.
Coaching recommendations
Give each supervisor a short, evidenced list: which agent, which behaviour, which three calls to review together.
Executive dashboards
Quality, compliance, resolution and sentiment trends by channel, team and workflow—exportable and scheduled.
Omnichannel analytics
Navigator does not require AgentFlow. It ingests conversations from your existing contact centre, chat platforms and recording systems, which is how most teams start—baselining current quality before any automation goes live.