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One platform for conversational execution and conversation intelligence.
AgentFlow and Navigator share the same knowledge layer, workflow engine, identity model and audit trail. That is what makes the improvement loop possible.
Platform architecture
ChannelsWhere customers reach you
ChatVoiceWhatsAppWebMobileContact centre
Dune DynamicsExecution and intelligence
AgentFlowNavigatorWorkflow engineKnowledge layer
Enterprise systemsWhere work happens
CRMCore systemsTicketingPayment systemsAPIsData platforms
GovernanceAcross every layer
SecurityAudit logsAccess controlComplianceMonitoring
API-first
Every capability available through APIs and webhooks, so the platform fits your delivery pipeline and your change process.
Human-in-the-loop
Choose which actions require approval, which responses are drafted for review, and where an agent must hand off.
Enterprise observability
Latency, containment, failure and cost metrics exported to your existing monitoring stack.