Support conversations that resolve, and quality you can see.
Automate high-volume Arabic and English support across every channel and score 100% of conversations—including the ones your human agents handle.
Why customer support teams start here.
Containment that is real
Deflection that ends in an unresolved customer is not containment. Resolution is measured per conversation, not per session.
QA without sampling, in both languages
Manual QA reviews a fraction of conversations, and Arabic calls are usually the fraction that gets skipped. Navigator reviews all of them against the same scorecard.
Coaching with evidence
Supervisors get specific moments and transcripts rather than an aggregate score.
Workflows in customer support.
Query resolution
Answer product and account questions from current documentation, with sources attached.
AgentFlowTicket creation
Capture the issue properly the first time and open the ticket with the right priority and fields.
AgentFlowRefund processing
Check eligibility, execute the refund and confirm the timeline in the same conversation.
AgentFlowOrder status
Real-time lookups across order and logistics systems, with proactive updates.
AgentFlowEscalation management
Route on sentiment, risk and repeat contact—with full context passed to the human agent.
AgentFlow + NavigatorKnowledge assistance
Find which knowledge articles are stale by tracing them to low-scoring conversations.
Navigator